Здравствуйте, Антон, Ваша заявка была создана с направлением USDT на PayPal USD. Регламент обработки заявок по данному направлению - от 30 минут до 72 часов, что указано на нашем сайте непосредственно перед созданием заявки (и в мобильной, и в ПК версии сайта). Более того, наша поддержка оставалась с Вами на связи на протяжении всего времени с момента создания заявки и уведомляла Вас о том, что платеж на аккаунт, который Вы предоставили не уходит из-за проблем в работе самой платежной системы. Несмотря на то, что регламентное время еще не истекло и мы могли ожидать пока эта проблема будет устранена, Вам было предложено сделать возврат средств или предоставить другой аккаунт для выплаты спустя 20 часов после создания заявки. Вы согласились на возврат, который был произведен в течение следующих 15 минут. Таким образом, с нашей стороны все было выполнено в соответсвии с инструкциями без каких-либо нарушений. В любом случае - благодарим за обратную связь, нам важно мнение каждого клиента! Хорошего дня и удачных обменов! :)

Good day, Nikolai, We consider it necessary to respond to your comment and clarify the situation related to your application. The processing time for applications in this direction (USDT to EUR Wise) is from 30 minutes to 24 hours, which is indicated on our website right before creating the application. Here is some information on your application: 1. Created - 18/04/25 at 11:48 (UTC +3) 2. Paid by you - 18/04/25 at 11:57 (UTC +3) Then you made a decision to return the funds, since you were not satisfied with the terms. 3. We received a wallet for refund - 18/04/25 at 19:47 (UTC +3) 4. Refund made - 18/04/25 at 20:01 (UTC +3) Please note that the terms and conditions for the exchange were not violated, and the refund was made promptly and in full. Moreover, our operator was in touch with you throughout the entire time and provided updates on the status of your application. We regret that we were unable to complete the exchange as quickly as possible, but in this case we believe that the claim is ungrounded and is aimed at discrediting the exchange service. Anyways, we wish you a nice day and fast trades! :)

This review was not written with the intention of discrediting the exchange service, but rather to show potential customers the complete unreliability and unfeasibility of the service’s offers. The support did mention it may take up to 24 hours (which is unbelievable) but they promised it will be done during the day. They just gave up on my order and did nothing. By the way I chose another exchange service and made this simple operation in 30 min and left a positive review. Please do not say my review is irrelevant. I call things as they are — and your exchange service is complete ***.

Nikolai, We would like to bring your attention once again that terms and conditions of the exchange were not violated by our side, that is why we consider you comment ungrounded. All the applications created that day in the direction USDT to EUR Wise were fulfilled the same day, as we told you. We think that we clarified the situation in full and potential customers can make objective conclusions on their own. Taking into account that we find your way of communication offensive and discrediting we prefer not to continue the conversation anymore. Refund is done promptly, and for now there are no obligations related to your application. Have a nice day! :)