2026-09-29
222 USDT withheld after AML check — unresolved
On 24 September 2026, I created PocketBank exchange order №214941 for 222 USDT BEP20 → VISA/MasterCard.
PocketBank received the 222 USDT and subsequently blocked the transaction because of a high AML risk score. Additional KYC and source-of-funds information was requested.
I requested cancellation of the exchange and return of the funds to the original sending wallet. As a compromise, I also agreed to a 5% deduction from the refunded amount.
PocketBank initially informed me that without providing the requested documents, the process could take 90 days, after which a refund might be possible with a 5% deduction. Later, PocketBank stated that even after 90 days a refund could not be guaranteed without providing the requested information.
PocketBank also stated that if I continue to refuse to provide the requested information, the matter/funds may be escalated to competent or law-enforcement authorities.
I do not dispute PocketBank's right to perform AML/KYC checks. The financial issue itself, however, remains unresolved:
Exchange completed: No
222 USDT returned: No
Current status: Funds remain withheld
A financial claim concerning order №214941 is also ongoing on BestChange. The BestChange financial claim has been repeatedly marked as removed and subsequently reopened by me because the funds have not been returned.
I have preserved the order details, blockchain transaction, AML report and full correspondence with PocketBank and can provide these materials privately to the AntiSwap administration if required.
I will update this review immediately if PocketBank returns the funds or completes the exchange.
On 24 September 2026, I created PocketBank exchange order №214941 for 222 USDT BEP20 → VISA/MasterCard.
PocketBank received the 222 USDT and subsequently blocked the transaction because of a high AML risk score. Additional KYC and source-of-funds information was requested.
I requested cancellation of the exchange and return of the funds to the original sending wallet. As a compromise, I also agreed to a 5% deduction from the refunded amount.
PocketBank initially informed me that without providing the requested documents, the process could take 90 days, after which a refund might be possible with a 5% deduction. Later, PocketBank stated that even after 90 days a refund could not be guaranteed without providing the requested information.
PocketBank also stated that if I continue to refuse to provide the requested information, the matter/funds may be escalated to competent or law-enforcement authorities.
I do not dispute PocketBank's right to perform AML/KYC checks. The financial issue itself, however, remains unresolved:
Exchange completed: No
222 USDT returned: No
Current status: Funds remain withheld
A financial claim concerning order №214941 is also ongoing on BestChange. The BestChange financial claim has been repeatedly marked as removed and subsequently reopened by me because the funds have not been returned.
I have preserved the order details, blockchain transaction, AML report and full correspondence with PocketBank and can provide these materials privately to the AntiSwap administration if required.
I will update this review immediately if PocketBank returns the funds or completes the exchange.