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StealthEX
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Отзывы 20
I'm asking the BestChange administration for help. For me, it's like a last hope. The thing is, my 3 ETH transaction got flagged by StealthEx. I have provided everything to them: selfie, documents, bank statement, withdrawal statements, photo and video of the source of funds, and email conversation with the payment provider. This process has been going on for a month now. Since the last time I completed their requirements, they have just decided to ignore me. They were supposed to get back to me within 2 days, and it has been 6 days now. I'm not asking to proceed with my order further, just to return my 3 ETH transaction to the original wallet from which I sent it a MONTH ago. I can provide the BestChange administration with the whole dialogue history, as well as the materials in it. Because for now, it feels like I got scammed by an exchanger which is listed on BestChange.
Hello Francesco, Please check you email, our security team has messaged you back.Claim solved
Like many other guys this service does not give me cryptocurrency. I do not know how long I have to wait but I need this amount right now and they stopped it!
Hello Aciscioparasson, Thank you for your message. Did you already get in touch with our support team? You can do so via email or the live chat on the website. They will be able to help you.Claim solved
Yes, we chatted with them. They said they will pass the information to another department. but I understand it's a waste of time. to request verification and so on. but for me the exchange is no longer relevant and I want to get the cryptocurrency back to the sender's address. it has 24 hours.
Aciscioparasson, thank you again for describing the situation We will look into it and make sure it’s resolved timely.
Checked the exchange by the ID have provided here and it’s been automatically finished by now.. Please check your address.
Hello, Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger. Sincerely, administration of the BestChange exchanger monitor.
1. The exchange service informed me that my transaction had been blocked by their liquidity provider, and I was advised to undergo the KYC procedure to complete the operation. 2. Initially, the exchange support team responded in a timely manner, but over time, the intervals between their responses increased, showing a diminishing interest in resolving my issue. 3. The KYC procedure has to be carried out through a third-party website, which frequently exhibits technical failures, causing constant inconveniences. 4. The exchange did not provide any alternative methods for undergoing KYC, leaving me without any options to address the situation. 5. During one of the verification attempts, the KYC service presented an error and advised me to seek help from support, providing the email address of a different exchange — the liquidity provider for StealthEX. 6. StealthEX did not inform me of the option to refuse KYC and get a refund within 24 hours as per their liquidity provider's policy. 7. Furthermore, the exchange sets a two-day deadline for the KYC procedure but prolongs the process by taking much longer to respond to inquiries. 8. Despite my willingness to comply with KYC requirements and having provided all necessary documents, technical errors from the exchange and the KYC platform prevent the verification from being possible. 9. The situation has persisted for over a week, leading to significant moral exhaustion, especially against the backdrop of constant pressure and artificially created urgency by the exchange. 10. Due to the issues outlined, I cannot recommend this exchange to other users. 11. It seems that reaching a resolution with the exchange is only possible through public discussion of the situation and writing reviews on all aggregation platforms. 12. I appeal to the BestChange administration to take part in the settlement of my issue with the exchange and not to remove my complaint until the situation is resolved, and the exchange is either completed or the funds are returned to my account.
Hello Ilya Vladimirovich, please keep in touch with our support team - they have provided additional information on this case.Claim solved
Please do not close the topic in advance. The claim is not solved yet!Claim renewed
Please, administrator of bestchange, intervene in this dispute! The exchange was created on the 7th, today is the 18th, almost 2 working weeks they are considering 2 screenshots + a 40-second video (Laugh!). Their KYC partner generates an error for an unclear reason and gives a reference to write to changenow. To which I sent my documents, passport, selfie with it. to technical support, as of this exchanger as well as their liquidity partner! I sent BTC at a rate of $67k, now the course is $60k, who will compensate for this loss!? These guys in tandem are holding clients' funds, not communicating for a long time! Because of greedy impulses or an exit scam at all! I also want to note that their liquidity partner according to the rules (should make a refund within a day if refuse from kyc and so on, or ignoring on our part), but as you can see almost 2 weeks have passed neither a refund nor a continuation of the exchange when providing all requested documents!
Ïðîáëåìà ðåøåíà.Claim solved
This is a *** service. I tried to use it with some small swaps and they processed swaps well, then I create big swap from the same wallet and they blocked it and requesting full kyc and sof! Who gave them rights to *** my money and then not return it asking for private information about my identity?
Hello John, thank you for taking the time to write this review. We have explained the situation and why the funds have been stopped by the liquidity provider. Please keep in touch with our security team via email and we will surely be able to solve this situation.Claim solved
You didnt explain why you allow first 3 small amount spaws and when I swapped big amount with the same source of money you just *** my money.Claim renewed
It is a requirement from our liquidity provider. Currently, we are working on the possibility of lowering these requirements, but as they are not posed by us, this can take some time. In any case, please keep in touch with our team via email – this is the most efficient way of communication.Claim solved
Hello John, The exchanger expects you to provide details for a refund. Please use the contact information on its website to provide them to the exchanger's support service. Kind regards, BestChange administration.
John, this exchange has been refunded
john, we kindly ask you to confirm the receipt of funds from the administration of the exchanger. Sincerely, administration of the BestChange exchanger monitor.
I sent LTC (Litecoin) in order to receive XMR (Monero). The order was not completed. I need return of my litecoin.
Hello dear customer, Please contact our support team through the live chat on the website or via email ([email protected])Claim solved
Hello, Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger. Best regards, BestChange administration.
The case was refunded to the user.
*** don’t use they took my ICP and never sent me my solana Do not use might as well give away your money for free.
Hello Mark, The administration of the exchanger has reported about the successful completion of your order. Please confirm the receipt of funds. Best regards, BestChange administration.
I have yet to revive my second portion or a reply regarding it first off even when I receive it the price will not be fair but on top of that I directly told you all to send the seconds funds back as ICP or switch it as my old wallet is a one time wallet for solana ton eth exchange many times over email and you did not follow it now I am down 700$
Hello Mark, this case has been closed a while off with our support teamClaim solved
Bad feedback, finely not work properly, I did wait day to exchange LTC to USDT, since transaction was complete fast, since I need $ urgently I was hope its fast, nope it doesnt, day with out food.
Hello, We request the exchanger's administrator to respond to the user's complaint. Best regards, BestChange administration.
Hello Aphex, thank you very much for your review. However, the deposit was never sent for the ID you have pasted here. Please reach out to our support team if there is something we can help with!Claim solved
I receive the cash, but its not good pos from kinda service, and Your saying about ID... The ID was right lel, good luck with [Mention of a third-party resource was removed by monitoring's administration] Fee is high also, sorry for bad review, just for others.
Misleading information on price, before you get to the real price that they offer you need to go through filling out all the forms, and only then on the deposit page you see the price. BE CAREFULL
Hello Dale, Thank you for your feedback – I believe you are referring to the information on the warning we have provided for fixed rate swaps. The calculation fixes will be released with the nearest update. Thank you very much!
Fixed exchange rate - that's a LIE!!! "With the floating exchange rate - the payout amount may change due to market conditions. With the fixed exchange rate - market conditions affect the payout amount".
Hello Vladimir, Thank you very much for your comment! You are very right – there was an issue with fixed-rate exchange calculation that is currently being fixed. Thank you for being attentive! The fixes will be released with the nearest update.
Providing misleading information on price, giving them advantage when looking for the best exchange. Be careful and always check actual price rather then "floating" price.
Hello Deech, The information on BestChange may not be updated as fast as on the website – this is why the rates can differ. Sorry this has caused inconvenience.
These are !!! Do not use this service!!! They will take your money and will not give it back to you as well as to me!!! They will come up with a million reasons not to refund your money!!! I made 2 AVAX to SOl exchanges. The first one was successful and the second one they took my money from me and are not going to return it to me!!! The sender was not me, and from the first exchange I still had their AVAX address and told the person to send the second payment to the same address, having previously created a transaction for the exchange, but apparently the person sentfunds before I created the transaction and so it didn't go through. I contacted the support service and they told me that they can return the money to the address from which they came, but this option does not suit me because, as I said earlier, I was not the sender and if they send the money back to that address, then I will not I will receive and therefore I have given a different AVAX return address. They said they would send me the money after I provide them with a screenshot of the payment. I contacted the person and provided them with a screenshotpayment after which they said that they would return the funds to me in 6-8 hours, but after 10 hours they told me that they could not do this because they had little evidence, although earlier they said that this was all they needed for a refund !!! They said that I needed to provide them with additional information to confirm the payment, such as the ID of the last exchange or the address where I received my SOL in the last transaction. I provided them with this information and they said that my funds would soon arrive at my address, but after a while the funds still did not come to me and they said that they would not send me my funds because they had some suspicions of something although I provided them with everything they needed !!! Every time I give them the information they ask for, they demand some other crazy information!!! They said that they need the contact of the person who sent me money so that they contact him and clarify whether he really sent me money!!! This is nonsense and none of their business! They demand that I give confidential information of a stranger!!
Hello! We request the exchanger's administrator to respond to the user's complaint. Best regards, BestChange administration.
Hello, Mark! Unfortunately, your deposit was sent in before creating an exchange. This violates the security protocols of swap services, so only a refund is possible in this case. As the transaction was sent from a wallet that belongs to the third party and you have not told us that we can issue a refund to the original address, we have asked for proof of payment (transaction screenshot). You have sent us a screenshot that was badly cropped and could not be identified to which service does it belong. We can only issue a refund to the proven owner of the funds.Claim solved
Your rules do not say that funds cannot be sent by a third party. They only say that they should belong to me and it is so!!! I gave you a screenshot of the payment and confirmation of where I got your address from and this is more than enough to return my money to me!!! In addition, providing a screenshot and confirming the previous transaction was your requirement, but every time I provide you with the information that you ask for, you change the return conditions and thus you will never return my money to me!!! Your project is another scam!!!Claim renewed
Hey Mark, The funds were sent by another person – this means that this person is the owner of the funds. It was clearly stated to you that refund is possible, but you have ignored this message from our support team. In this case, there are two ways. We can either send the funds back to the initial address or, if we receive a dust transaction from the initial address (which will be the proof of funds), send the refund to any address given by you.Claim solved
1) You are an impudent liar!!! If I could attach screenshots of the correspondence here, I would attach them here as your support promises me to return the money several times and says that this can be done, but after I provide a screenshot, then something else and I provided it to you! 2) Do you just do understand what nonsense you are talking about? If funds are sent by a third party, this does not mean that they belong to him! These are my funds and you have no reason to claim that this is not so! You're brazenly lying to cover up your fraud!Claim renewed
Mark, the person who is in control of the address is the owner of the funds. Should we make a refund to the initial address?Claim solved
I already gave you the address to which you need to return the funds (avax1c5747z6jq64gjjh89m2h3r0p3j0h0aulpqqgzj) and initially you agreed to return the funds to it, and then you started coming up with a million reasons why you cannot refund me! I have provided you with enough proof that this is my money. Who do you think you are that you are telling me who is the owner of my money?!?!? I repeatedly fulfilled all your conditions and requirements in order for you to return the money to the address you need, and if you don’t want to return it, then continue my exchange! AVAX was transferred to you so that you would exchange it and not dispose of my assets at your own discretion !!!Claim renewed
Mark, we are an exchange service that is operating for years now – this means, that there are certain protocols we need to follow to make sure that when we return the funds, we return them to their owner (the person who controls the address and has access to it). Should we return it to the initial address? If not, please ask whoever is controlling this address to make a dust transaction for the proof of funds (as it is perceived from the conversation with our support team, you have a contact with the person who sent the funds in) – then it will not be a problem to return the funds to any address, including the one you have provided.
You don't follow your protocols! The first time you said that according to your protocol, in order to return the money to the address that I indicated to you, you need a screenshot and I provided it to you, after which you promised to send me funds within 6-8 hours! Then you said that according to your protocol this is not evidence and in order to return the funds to me you need me to provide you with information regarding my last exchange and I again provided it to you but you still refused to return mine to me money! You also asked me for a video and then refused it saying that this is again not a confirmation !!! Now you again put forward some new requirements for me !!! I gave you everything that you have requested numerous times and this is more than enough to return the funds to me and you continue to make an idiot out of me!!! I'm not going to dance around you and force the other person to do it because you feel like it!! You are scammers and just trying to steal my money from me!!!
Mark, I have just read through your dialogue with our support team member – it was told that the manager will get back to you with an answer in several hours to tell you whether it is possible to return the funds to a different address after validating your screenshots. Unfortunately, the screenshots you have sent could not be identified, and our team has reached out to you again with a question on whether it is ok to send the funds back to the initial address or, if not, to send a dust transaction from the initial address to prove the ownership and proceed with a refund to any given address. Please follow one of these two paths – our support team will be happy to give you all the details on the dust transaction if needed.Claim solved
You are lying!!! Here is the message you sent me after I provided you with the screenshot: 'We'll be able to issue a refund to the address that you have specified earlier (X-avax1c5747z6jq64gjjh89m2h3r0p3j0h0aulpqqgzj) without any additional proofs. The ETA is 6-8 hours.' If it was possible to attach this in a comment, then I would attach it for everyone to see, but in any case, you won’t be able to lie because I already submitted this screenshot to Bestchange support!!!
I am writing this message to renew the complaint because I forgot to press the button in the previous letter.Claim renewed
Mark, we have already chatted to BestChange support about it. In the same thread, it was corrected as the deposit was sent before creating the exchange (by timestamp) – unfortunately, our team has seen it later though. Hence, it is impossible to issue a refund without proof – that was told to you by the team in the following messages. It is very easy for us to issue a refund. Please just follow the steps mentioned above, commenting here is not getting us very far :)
You are entangled in your lies even here!!! I have followed your steps more than once, and I already wrote about this above, but every time I complete your step, you come up with the next one !!! If you can easily issue a return, then issue it where I need it and not where you need it! I have already told you that it is not suitable for me to return to the address you want to issue it. And if you do not want to return my money, then you need to continue my exchange!!! I have already provided enough evidence that this is my deposit!!
Mark, we would love to return the funds. Can we do it to the initial address? It's literally the easiest way.Claim solved
I already told you that it is not suitable for me to return back to the address from which the coins were sent to you. A return to this address suits me: X-avax1c5747z6jq64gjjh89m2h3r0p3j0h0aulpqqgzj.Claim renewed
Mark, alright, then please message our support team for the details on the dust transaction – they will be happy to help!Claim solved
I already wrote above that your support service does not help me! I have already fulfilled your requirements many times and you come up with new ones! And now you are also demanding that I send you some more AVAX!!! This is extortion!!! You stole my money from me and now tell me that I should send you more money to return the AVAX that you stole from me!!! You are crazy and arrogant scammers!Claim renewed
Mark, dust transaction proof is standard for exchange services when an address cannot be verified otherwise. Please message our support team at [email protected] to proceed with the refund.Claim solved
I constantly use different exchange services and not one has ever taken money from me and demanded to send me more! This is a scam!!! And I already confirmed my address to you! Your support team told me that I need to tell you the details of the transaction that was previously made from this address and I sent you the details of the previous transaction!! Your support service just asked me for this in order to confirm the address !!! They told me so and now you are again abandoning your protocol and coming up with new extortionate rules!!!Claim renewed
Mark, please message our support team at [email protected] – they will give you all the information needed.Claim solved
It is useless to contact your support service because it does not help, but only endlessly demands proof each time refusing the previous ones !!! Leave to yourself all that nonsense that your support service writes and you!! All your support team can do is get my money back!!! I have already contacted them and provided all the confirmations that I was asked for, including the address to which I need to return it!Claim renewed
After we have received the confirmation of returning the funds to the initial address, the refund was finished successfully.Claim solved
I told him to refund me my 21 $ xmr when i found eth only 3 $ he request me hash of transcation and my xmr but he sent the eth and didn't refund me be aware guys of this scam
Hello, Hisham! Thank you for your comment. Your exchange was processed at the rate that was expected when creating the exchange – the cost of the transaction itself, however, was around 10USD you are mentioning.Claim solved
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